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The Bullock & Jones Guarantee At Bullock & Jones, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 30 days. We will gladly exchange it, or refund your money. Returns and Exchanges Please enclose the Return/Exchange Form that we include with your order (noting the reason for return) with your shipment. Use the return label and send it prepaid and insured to Bullock & Jones, 5121 Innovation Way, Dock B, Chambersburg, PA 17201. We will credit your original method of payment, excluding delivery charges. Gift recipients will receive merchandise credit.